{"id":7359,"date":"2023-12-06T21:59:10","date_gmt":"2023-12-06T20:59:10","guid":{"rendered":"https:\/\/physiomobile.ca\/politique-de-confidentialite\/"},"modified":"2024-05-08T00:58:21","modified_gmt":"2024-05-07T23:58:21","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/physiomobile.ca\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<p><span style=\"color: #333333;\">At PhysioMobile, we take the collection and protection of your personal information seriously.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #333333;\">In the context of our usual operations, the following are the instances where your personal information may be communicated to us, always with your prior consent:<\/span><\/p>\n<ul>\n<li><span style=\"color: #333333;\"><u>E-mail communications:<\/u> we use the <strong><em>Microsoft Office Outlook<\/em><\/strong> software for all of our internal e-mail communications; we invite you to review their privacy policy: <a href=\"https:\/\/privacy.microsoft.com\/en-ca\/privacystatement\" target=\"_blank\" rel=\"noopener\">https:\/\/privacy.microsoft.com\/en-ca\/privacystatement<\/a> . During the course of your treatments, you will be in direct contact with your treating physiotherapist, who uses his own private and secure email account;<\/span><\/li>\n<li><u>Daily internal communications amongst the members of our team:<\/u> we use the <em><strong>Microsoft Teams<\/strong><\/em> platform to do so. Our therapists each have their own private and secure account. We invite you to review their privacy policy: <a href=\"https:\/\/privacy.microsoft.com\/en-ca\/privacystatement\" target=\"_blank\" rel=\"noopener\">https:\/\/privacy.microsoft.com\/en-ca\/privacystatement<\/a> ;<\/li>\n<li><span style=\"color: #333333;\"><u>Disclosure of your personal and medical data, used to create your initial profile and client file in our system:<\/u> we use the <strong><em>Medexa<\/em><\/strong> platform to store all client data; we invite you to consult their privacy policy: <a href=\"https:\/\/medexa.com\/en\/\" target=\"_blank\" rel=\"noopener\">https:\/\/medexa.com\/en\/<\/a> . For the duration of your treatments, it is solely your treating physiotherapist, using his personal and secure Medexa account, who will have access to your client file and keep it updated;<\/span><\/li>\n<li><span style=\"color: #333333;\"><u>Exercise programs<\/u>: we use the <strong><em>Physiotec<\/em><\/strong> program to prescribe personalized exercise programs to our clients; we invite you to consult their privacy policy: <a href=\"https:\/\/physiotec.ca\/ca\/en\/\" target=\"_blank\" rel=\"noopener\">https:\/\/physiotec.ca\/ca\/en\/<\/a> . For the duration of your treatments, it is solely your treating physiotherapist using his personal and secure Physiotec account, that will have access to your client file and keep it updated;<\/span><\/li>\n<li><span style=\"color: #333333;\"><u>Telephone communications, text\/SMS messages:<\/u> the initial organization of services is executed by the company&#8217;s administrators. Subsequently, you will be assigned to a physiotherapist with whom you will continue contact and communication for the duration of your treatments. The administrators continue to be at your disposal should further assistance be required;<\/span><\/li>\n<li><span style=\"color: #333333;\"><u>Debit or credit card payments:<\/u> we use <strong><em>TD Bank<\/em><\/strong> point-of-sale terminals for all card payments, please refer to their privacy policy: <a href=\"https:\/\/www.td.com\/ca\/en\/about-td\/privacy-and-security\/our-privacy-commitments\/protecting-your-information\" target=\"_blank\" rel=\"noopener\">https:\/\/www.td.com\/ca\/en\/about-td\/privacy-and-security\/our-privacy-commitments\/protecting-your-information<\/a>\u00a0. Payments made remotely, outside the session, are executed by the administration;<\/span><\/li>\n<li><span style=\"color: #333333;\">All communication and transfer of information between you and your physiotherapist and\/or the administration remain confidential and private; with the aim of fulfilling service requests and facilitating their delivery as soon as possible.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #333333;\"><u>Access request:<\/u> as PhysioMobile clients, you will have access to your client file at all times. For file requests by individuals other than the client, we will require either: 1) the client&#8217;s prior written consent, or 2) the written consent of the person designated as responsible for curatorship\/tutorship, in the case of an incapacitated adult.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #333333;\"><u>To make an access to information request, please contact:<\/u><\/span><\/p>\n<p><span style=\"color: #333333;\">Jean-Fran\u00e7ois Petitclerc,\u00a0<\/span><span style=\"color: #333333;\">Physiotherapist &amp; Associate<\/span><\/p>\n<p><span style=\"color: #333333;\">PhysioMobile<\/span><\/p>\n<p><span style=\"color: #333333;\">6900 Decarie Blvd., Suite M170<\/span><\/p>\n<p><span style=\"color: #333333;\">C\u00f4te Saint-Luc, QC H3X 2T8<\/span><\/p>\n<p><span style=\"color: #333333;\">T: 514 463-7233<\/span><\/p>\n<p><span style=\"color: #333333;\">Email: <a href=\"&#109;&#x61;&#105;&#x6c;t&#x6f;:&#105;&#x6e;&#102;&#x6f;&#64;&#x70;h&#121;&#x73;&#105;&#x6f;m&#x6f;b&#105;&#x6c;&#101;&#x2e;c&#x61;\">&#x69;&#x6e;&#102;o&#x40;&#x70;&#x68;&#121;s&#x69;&#x6f;&#x6d;&#111;b&#x69;&#x6c;&#x65;&#46;c&#x61;<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #333333;\"><u>Be sure to provide us with the following information so that your request can be processed:<\/u><\/span><\/p>\n<ul>\n<li><span style=\"color: #333333;\">The information you are seeking;<\/span><\/li>\n<li><span style=\"color: #333333;\">Your complete contact information (name, address, telephone, email, etc.), in case the person in charge needs to contact you.<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>At PhysioMobile, we take the collection and protection of your personal information seriously. &nbsp; In the context of our usual operations, the following are the instances where your personal information may be communicated to us, always with your prior consent: E-mail communications: we use the Microsoft Office Outlook software for all of our internal e-mail [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7359","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Privacy Policy - PhysioMobile<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/physiomobile.ca\/en\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy - PhysioMobile\" \/>\n<meta property=\"og:description\" content=\"At PhysioMobile, we take the collection and protection of your personal information seriously. &nbsp; 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